At Atlantica Hotels & Resorts, we are entirely focused on the experience of our guests and our priority, as always, is your health and safety. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our guests and employees, without compromising the quality of your experience when staying with us.

Atlantica Hotels & Resorts have applied modifications on the cancellation policy for existing and new reservations in order not to affect your holidays.

Existing reservations: For individual reservations, even those described as non-refundable during the time of your booking can be changed or cancelled at no cost up to 15 days prior to the check-in date.

New reservations: For all new reservations made from 15th April 2020 and onwards, we have reduced the deposit payment to 15% during the online process with the flexibility to pay the remaining balance upon arrival at the hotel. The new amended policy applies for all stays during the season 2020 and 2021. Remember, you will still have the option to cancel 15 days before the check in date regardless of your stay period.

Modify your reservations: You can change your reservation or destination at any Atlantica Hotels & Resorts without any penalty fee as long as you notify the hotel 15 days prior to the check in date. Change of hotel, duration period or dates of your reservation may result in a rate change according to the new period you wish to travel. Should you wish to amend your holiday please contact your hotel to check availability.

Customers who have made reservations through travel agents or other third-party travel professionals, are advised to contact them directly for information regarding their cancellation policies.

We would like to assure our Rewards Club members that any points and membership statuses that are scheduled to expire, will be extended until 30th April 2021.