Terms & Conditions

CONTENTS

1. Program Characteristics
2. Program Membership and Card Attribution
3. Loyalty Program Benefits
4. Earning Points
5. Discounts
6. In Hotel Services and Benefits
7. Redeeming Compliment Points
8. Card Withdrawal
9. Other
10. Data Protection
11. Missing Points
12. Support Team

These Terms & Conditions supersede all previous terms and conditions of the Atlantica Loyalty Program Scheme.

1. PROGRAM CHARACTERISTICS

The Loyalty Program is offered exclusively by Wavemaker Hospitality (formerly known as Atlantica Hotel Management), the company that manages the loyalty program only for customers of Atlantica Hotels & Resorts, Mare Resorts, Aphi Resorts, Amoh and Aphrodite Hills.

The program is designed to enable members of the Wavemaker Hospitality Loyalty Program to benefit from the advantages outlined on the below sections when they stay at any Atlantica Hotels & Resorts, Mare Resorts, Aphi Resorts, Amoh and Aphrodite Hills, located in Cyprus and Greece.

The program is dedicated to customers, aged 18 or over. The printable loyalty card is free of charge, nominative and strictly personal. It may not be sold or lent. It does not constitute as a means of payment. Each card is inscribed with the holder's name and the individual identification number. The membership is personal and is available only to individuals. Not to families, companies, partnerships, associations, groups or other entities.

Members accept that the program may be partially or totally modified at any time and without notice. In this case, holders will be notified of the new Terms and Conditions and the date on which they become effective. Notification will be sent by e- mail to the address specified at registration or that has been updated with the Loyalty Program department. However, we accept no liability for correspondence lost or delayed via electronic mail. Each Member is responsible for updating his/her information on the official website or by emailing clubs@atlanticahotels.com.

The Program reserves the right to change the printed and online offers at any time and to correct any typographical errors of description or errors regarding participating properties at any time without informing members.

All details mentioned in the website supersede anything appearing in any printed or other material of the Program and form part of these Conditions of Membership.

2. PROGRAM MEMBERSHIP AND CARD ATTRIBUTION

Any individual fulfilling the required conditions who wishes to enter the Wavemaker Hospitality Loyalty Program should complete the online registration form via the atlanticahotels.com, mareresorts.com, aphiresorts.com, amoh.com, aphroditehills.com or other related links provided by the website.

Upon a successful registration, Level 1 customers will receive their personalized card via e-mail in a PDF format (printable wallet size paper).

The Loyalty Program has no expiry date. Should a new Card be requested, previously accrued Compliment Points will be transferred to the new cards account. Compliment Points may not be transferred to another holder.

The Loyalty Program comprises of 3 Tier Levels:

Turquoise Members
All new members to the program or members who have collected up to 80.000 tier points from stays in our hotels participating on the program*.

Azure Members
All members of the program who have collected 80.000 plus tier points from stays in our hotels participating on the program*.

Sapphire Members
All members of the program who have collected 120.000 plus tier points from stays in our hotels participating on the program*.

*Points are counted from any stays you may have at any of our Hotels & Resorts participating on the program. Hotels in Egypt are not participating on the program.

Printable cards vary per level and can be printed once logged in to the personal account via the website provided by the Program.

3. LOYALTY PROGRAM BENEFITS

*Some services may be restricted or not available in certain hotels

4. EARNING POINTS

See on our websites for the points earning methods: atlanticahotels.com/mareresorts.com/aphiresorts.com/amoh.com/aphroditehills.com

Status & Award Points: Points are the reward currency of the Loyalty Program.

There are two types of Points:

Status Points: are credited for each eligible transaction and cannot be redeemed. Status Points reflect the category (Member Level 1-Turquoise, Level 2-Azure or Level 3-Sapphire) of the Member.

Award Points: are credited for each eligible transaction by the Member and can be redeemed.

Presentation of Card: To receive points, Members must present a valid Loyalty Card or their unique number to the Hotel Reception at the time of check-in. In the event that the card is not shown, Points will not be credited. Allow up to 14 days after the transaction (departure from the hotel) for Points to reach the Members' Account.

Errors: Program reserves the right to correct any Program Point values or statements at any time or when the error is realized.

One card / room: Points will be credited only to one card for each room bill. The points will be credited to the main name on the reservation.

Booked room type: For visits to a Hotel, the number of Points awarded will be based upon the room type booked and paid for, even if a different room type is provided.

Non-Resident bookings: Members will not earn points when making a reservation for another person even if the reservation is in the Member's name.

Additional Rooms: Points are only earned by the Member on additional rooms if:
- the Member is staying at the same hotel at the same time
-all rooms are reserved and registered in the Member's name
-the Member pays for all rooms.
-all room bookings are made directly with the hotels or through hotels website.

The maximum number of rooms that can be credited to the member's account per visit is three (3). In the event that the reservation is for more than 3 rooms in different categories, then the member's must choose which ones to include in his account.

Non-eligible accommodation rates (therefore without receiving any points) are defined as:
-Airline crew rates
-Travel industry employee rates
-When the Member's accommodation is paid by other party with special rates (e.g. company events, conferences, corporates)
-Barter, complimentary and redemption (free) stays.

Eligible Charges

All members (independent of the way of booking) will also have the benefit to receive 10 Point for every 1€ spent in the hotel for extra expenses. The expenses should be charged on the room bill and they can be as per below:

• Food & drinks in the hotel restaurants and bars
• Birthday Cakes/Sparkling Wines/ other in room amenities
• Telephone charges
• Room Service
• Any other expenses that are invoiced by the hotel

Non-Eligible Charges
-Taxes and service charges
-Any item that is paid to a Hotel department directly in cash
-Conference, banqueting and event charges
-Any bills paid on behalf of the Member to a third party and charged to their room bill.

Pre membership points: Points cannot be credited for visits to a hotel before the guest completes the loyalty registration process.

Transferring Points: Points cannot be transferred to any other Member account.

Partners:
A Member cannot earn any Program Points by purchasing merchandise or services from Partners, unless explicitly specified under Program Partner's agreement in the Program's Website.

Corporate Points:
-If the reservation of the Member is paid by an employer, principal or client the Member is responsible for notifying the employer, principal or client of any Program Points received and for complying with any applicable laws, gift policies and incentive policies.
-The Member agrees to indemnify and hold harmless the Program and associated companies from any liability, costs and damages relating to claims of any third party arising from a failure to disclose the receipt of Program Points or any other incentives.

5. DISCOUNTS

Presentation of Card: To receive Discounts from a Participating Hotel or Club Partner (Spa, shops, car hire, etc.), a valid Club Card must be presented at the time of ordering/reservation and before payment is concluded. Failure to do so will result in no discount.

Cash Transactions: Hotel service discounts (food & drinks, laundry, etc.) are not available on cash transactions. The discounts will be deducted from the Member's final accommodation invoice on departure.

6. IN HOTEL SERVICES & BENEFITS

Member benefits are subject to change. Some benefits are subject to availability or not available in certain hotels. Only the cardholder Member is entitled to the benefits associated with the Card.

Exclusive discounts for direct bookings: Direct bookings are considered those made directly through our official websites or directly with the hotel. The discount percentage differs for each Tier and is subjected to change from one season to another.

Earn status bonus points on Tier for direct bookings: Status bonus points are calculated on the total Base points of the visit. Status bonus points are not calculated on Tier points.

Discounts at restaurants and bars where charges are applied: Discounts apply for all persons sharing the same room with the member. The discounts will be deducted from the Member's final accommodation invoice on departure. The percentage of the discount is as mentioned in the benefits table.

Discounts offered by our Partners, such as Spa, Car Rental, Hotel Shops, Water sports etc: The member needs to inform our Partners and show the membership card before visiting / booking / purchasing items. Discounts apply for all the persons sharing the same room with the member. The percentage of the discount can vary from hotel to hotel. In some hotels this benefit might be restricted or not available.

Free in room breakfast: Members can enjoy 1 in-room breakfast per stay. Any additional in-room breakfast are offered at extra charge. The benefit is valid for Level 2 & Level 3 members staying in one of our hotels that offers room service.

Complimentary a la carte dinner: Level 3 Members are entitled to one a la carte dinner, independent on the terms of booking, once per stay with a minimum stay of 5 days. The reservation should be done via the Guest Relations or the Reception.

Free airport transfer: Level 3 members who are entitled to a free transfer from and to the airport must contact the hotel via e-mail in advance.

Preferred room allocation, complimentary room upgrade, complimentary early check-in & late check-out should be requested via e-mail in advance. In some hotels these benefits might be subject to availability according to the occupancy.

7. REDEEMING COMPLIMENT POINTS

Redemption of Points towards free nights can be done through the program online via the booking engine of atlanticahotels.com/mareresorts.com/aphiresorts.com/amoh.com/aphroditehills.com. They are subject to availability which may limit offering all products and services offered by our Loyalty Program. The point redemption operates on a dynamic point system that is aligned with the real time room rates.

Redemption of points may be declined if the correct procedure is not adhered to. Points may only be redeemed by the registered member. Program points are not exchangeable for cash. The points are deducted from the members' account on the day the redemption activity is made. The number of points required for each redemption is in accordance with the current Program Redemption List on our website.

The standard Hotel's cancellation policy will apply to Loyalty reservations. Based on all minimum length of stay requirements, charges for late cancellation, no-shows and early checkout.

All Program benefits are valid during the free stay. Points will not be credited during a free stay. In the event of no show, all points will be deducted from the account.

8. CARD WITHDRAWAL

Cancellation of the card, due to fraudulent use, will result in the correlative and immediate cancellation of all compliments points accumulated by the holder. The holder will not be entitled under any circumstances to claim compensation.

9. OTHER

In the event of litigation between a holder and one of our hotels, the parties undertake to seek an amicable settlement. CYPRIOT LAW WILL BE THE ONLY APPLICABLE JURISDICTION. Any dispute or litigation relating to these general Terms and Conditions that cannot be resolved through an amicable settlement between the parties shall be submitted to the competent Nicosia courts.

10. DATA PROTECTION

By submitting their information on the Loyalty Program, the Members indicate their consent for the Wavemaker Hospitality to process their personal details in relation to their membership to the Program. Our company collects and processes personal data in accordance with our Personal Data Protection Policy https://www.wavemakerhospitality.com/privacy-policy , with Members' explicit and specific consent and for a specified purpose. Each holder may also request at any time the immediate cancellation of the account by sending an e-mail to the Loyalty Program department at clubs@atlanticahotels.com

11. MISSING POINTS

If the Member wishes to claim any adjustment to the number of Points credited or for retroactive Program Points, the Member must do so within twelve months from date of any Hotel visit, by email to Program Membership Services clubs@atlanticahotels.com, with a copy of the bill for which the Member did not receive the correct number of Points. Failure to supply the adequate documentation may result in the denial of such Points' credit. Program reserves the right to decline any retroactive Points requests.

12. SUPPORT TEAM

If you have any questions about the Loyalty Program, please ask the Reception or Guest Relations Department at any participating hotel.

For any further enquiries you may contact our friendly team via email at clubs@atlanticahotels.com